FAQs

Below you can find frequently asked questions. If you have any further questions, please send an e-mail to tickets@riesenbeck-international.com.

 

Ticket categories

In 2025, three different types of tickets will be available. The Surenburg Lounge includes premium covered seating with catering included. Grandstand A tickets provide reserved covered seating, Strolling tickets allow access to grandstands F1-F9 with first come first serve style seating. All ticket types can be purchased as weekend passes (Friday, 12.09.2025 to Sunday, 14.09.2025) or as day tickets. Admissions on Thursday, 11.09.2025 is free of charge.

All tickets grant access to all visitor areas of the grounds (shops, food stalls, and exhibition stands). Access to reserved seating (Surenburg Lounge and Grandstand A seats) is only available to ticket holders with the corresponding admission ticket. Unfortunately, it is not possible to upgrade from a strolling ticket to a reserved seating ticket. Strolling ticket holders have access to the covered grandstands F1 - F9 with first-come, first-served seating. The Surenburg Lounge offers the best seated view of the grass stadium, along with catered food and drink options. Catering in the Surenburg Lounge begins on Friday afternoon.

The seat, row and grandstand block will be indicated on the ticket.

With the strolling tickets you have access to the covered grandstands F1 - F9, offering first-come first-serve style seating. Arriving early is recommended!

Children aged 6 and under receive free admission but are not entitled to a seat; wheelchair users and individuals with a B mark on their disability pass should purchase tickets via email at tickets@riesenbeck-international.com

Children's price: 7 years up to and including 13 years

Reduced price: Age14 to 17 years, students, apprentice, seniors, individuals with a disability pass

Please remember to bring valid identification when purchasing discounted tickets.

We have special seating for wheelchair users. Please send us an email to: tickets@riesenbeck-international.com. We will provide further information.

Ticket booking

When purchasing a ticket, we ask for your email address to link your booking. You will receive an email confirmation after completing your ticket purchase on our website.

Please check your spam folder if the email does not appear in your main inbox, as the email can mistakenly end up in the spam folder.

A booking confirmation will be sent to you after successful payment. It may take a few minutes for the email to deliver. 

Yes, you can view your booking online at any time in your user account via the link provided in your order confirmation.

No, unfortunately that is not possible.

After payment you will receive your print@home tickets via email. Please print your tickets in DIN A4 format and make sure to not fold the barcode on your tickets.

No, unfortunately that is not possible.

We have a box office on site with unlimited strolling tickets available (Access to visitor areas and includes first-come first-serve seating in grandstands F1-F9). If there is further ticket type availability, purchasing at the box office is possible.

No, unfortunately that is not possible.

Yes!

The tickets are not personalized.

Payment

Tickets can be purchased via PayPal or by credit card. 

If any problems occur with payment, please contact tickets@riesenbeck-international.com.

We kindly ask you to contact customer service via the following email address: tickets@riesenbeck-international.com

On site

The address for navigation systems is:

Riesenbeck International GmbH
Surenburg 20
48477 Hoerstel
Germany

GPS coordinates: B52,252879 L7,596493

Please follow the signs indicating the visitor’s car park and follow the instructions of the security staff.

Please send us an email at tickets@riesenbeck-international.com. We will provide all relevant information.

No, dogs are not allowed on the premises. We would also like to ask you not to leave your dog alone in the car.

Yes, but only for private use. Photographers and videographers need accreditation.

The parking spaces are about 400m away. Please follow signage!